In the past, analyzing the performance of a system was only about monitoring the technological aspects. Today, understanding the user experience (UX) is critical. And to help companies achieve this, Citrix Systems, Inc. announced the launch of Citrix® Analytics for Performance, a next-generation service that includes much more than server-side infrastructure monitoring and allows IT administrators to identify performance issues at the individual level of each user to address them in a way deliver a superior experience that motivates employees and keeps them happy and productive. The news broke during Citrix Summit, an event that took place in Orlando earlier in the week.
“When accessing corporate applications, modern employees expect to have a consumer-like experience. And they don’t tolerate having to work with precarious performance systems that slow them down,” said Steve Wilson, Vice President of Product for Citrix Workspace Analysis and Ecosystem. With Citrix Analytics for Performance, IT can gain a clear picture of the end-user experience and the health of the applications they use within Citrix Virtual Apps and Desktops to deliver a consistent and reliable experience that generates greater satisfaction and improve productivity.”
Improving the UX
Using a proprietary machine learning engine that integrates Citrix Virtual Apps and Desktops real-time telemetry, Citrix Analytics for Performance quantifies each user’s experience and includes it in a single “UX Score”, taking into account not only machine performance, but also variables that impact application access, such as the time it takes to log in, latency, and even network stability. By using this score, TI administrators can:
- Discover quickly the performance degradation and identify the causes.
• Reduce help desk calls by problems in the performance of the application.
• Easily identify groups of users or the Headquarters experiencing a low performance.
• Monitor trends in performance and the anomalies in the user experience.
- Create custom environments efficiently, based on actual usage and load.
• Evaluate and report on system performance and user experience holistically.
“The information and intelligence on the user experience are fundamental for the companies to provide a safe and stable to the applications and data from any device,” said Mark Bowker, Senior Analyst, Enterprise Strategy Group. “The key to offer an experience hassle free is to have continuous visibility of the systems and applications on the network to identify and mitigate problems quickly before they affect the productivity”