Avaya Happiness Index in Blockchain winner of gold at the Edison award 2018

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Avaya Holdings Corp. (NYSE: AVYA). El Avaya felicidad index en bloques, que recopila de forma segura y analiza automatically en tiempo real los datos de interacción con el cliente a través de múltiples fuentes en todos los canales, hallan la votación para ser el ganador en la “categoría oro de los Premios Edison Award 2018 “por su innovación, durante el evento realizado en la ciudad de Nueva York.

Being recognized with an Edison award has become one of the largest awards a company can receive in the name of innovation and business. The awards are named after Thomas Alva Edison (1847-1931), whose inventions, new product development methods and innovative achievements literally changed the world as he recorded 1.093 patents in the United States that made his name Recognized around the world.

“Our judges recognized Avaya as a true innovator among the many products of other companies in its category,” said Frank Bonafilia, executive director of the Edison Awards.

“We are proud to be recognized as leaders in innovation; Be the first to bring Blockchain to the customer experience industry; Build an ecosystem for partners to collaborate on innovative solutions, and integrate emerging technologies to solve real customer problems, “said Laurent Philonenko, SVP and GM, Avaya solutions and technologies. “With solutions like this, we are placing our customers in front of their peers in their industry.”

“By combining the Blockchain architecture with automated data analysis, the Avaya Happiness Index on Blockchain solution, developed in partnership with Avanza Innovations and Sundown.ai, offers real-time secure access to competitive information from the Industry that organizations can use to stay competitive and boost customer loyalty, “said Ahmed Helmy, director, Avaya’s Advanced Solution Architect International Market (EMEA-APAC).